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Returns & Exchanges

Returns

You can return any unwanted item to us for a refund upto 14 days after purchase, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors.

Please note that we cannot offer refunds on grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. 

Under the Distance Selling Regulations you the consumer have an unconditional right to cancel a contract inside the given timescale and receive a refund within 30days. You do however, have a statutory duty throughout the cancellation period to retain possession of the goods and take reasonable care of them. Failure to do so can lead to action being taken to recover funds against consumers who have breached their statutory duty.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

Some products are non-returnable for hygiene reasons. This is indicated in the product description. When making a return you must ensure you tell us your order number on your returns form originally sent out with your order and include your original invoice when returning. Failure to do so may cause delays in processing your return.

If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

Email: customrcare@fabshopper.co.uk

Telephone : 0044 141 404 6473

Exchanges

If you wish to return/exchange a product please fill out the returns form give by our CS team and return to us ensuring you include your name and order number. Please note this can be done upto 14 days after purchase. The parcel must then be returned via the Post Office counters/ or with a courier in accordance with the details set out below:

  • You must fill out the returns form from CS.
  • The item must be repacked in the same condition as it was received.
  • Attach the appropriate return address label at the bottom of the invoice to your return parcel. If you are a PayPal customer, please use Collect+.
  • You will then need to return the package to a Post Office counter/ courier depending on your courier choice.
  • Please note the cost of the return is the customer responsibility.
  • Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.
  • The returned parcel is the customer's responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return. If you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

We can only offer an exchange of the same product in a different size or colour. Exchanges can take up to 10 working days to be processed. If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original shipping charge to your account. Please note you may only make an exchange on the same item once.

Email: customrcare@fabshopper.co.uk

Telephone : 0044 141 404 6473